Contact Center Management

Contact Center development has always been one of our main issues. With long and practical experience in project management and change work, we can help your business become a more efficient and profitable Contact Center. Managing a Contact Center means playing on many playing fields at the same time. Among other things, it is important to be able to understand the technology, how I organize the business, staffing plans and develop and manage my employees.

​

Within Contact Center Management, we have many years of experience helping companies and organizations with these issues.

​

Examples of areas we can help you with:

• Establishment of planning processes for better and more efficient accessibility

• Channel strategies (for calls, mail, chat, social media, etc.)

• Requirements specifications and procurement of workforce management

• Development of voice-controlled solutions

• Strategies for goals, measurement and follow-up

• Create understanding among management, managers and employees for the driving forces within a Contact Center